COMMON HOLD
ISSUES:
NOTE: Resolutions to any hold notice will go into the next scheduled process.
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Problem:
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Solution: |
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Customer must call |
Odd problem refer to your hold email for detailed
explanation.
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No file |
We did not recieve a file to process your order. Reply and
attach file to your order confirmation. |
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NC Drill File Missing |
NC Drill file is missing or not proper format.
Most common
is gerber drill drawing is sent instead of ASCII text NC drill
format file. See drill
info |
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Outline non-continuous |
The outline will not work and your order proference chosen
is "hold for outline redraw" - see outline
info |
| ^TOP |
Cannot convert file |
The file does not work with Protel, Eagle, or Ivex for the
conversion service. Check the output file from your program or
check with your software support resource.
Acceptable: Ivex
*.brd, Eagle *.brd, and Protel *.pcb files.Cannot convert schematic,
Autocad, or dxf files. |
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No apertures (d-codes) |
The information mapping the location, coordinates,
shapes, and dimensions of all pads, traces and thermals is missing.
Please check the out put to find the aperture/d-code list. |
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Outline missing |
The board shape outline is not on the layer as indicated on
the order form and your outline preference indicates "Hold for
outline redraw." |
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Missing gerbers |
A required gerber file is missing. |
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Approval for conversion |
Converted file has been sent for customer approval.
1 day is
added to build time. |
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Non gerber |
The files are not compatible with
our system which appear to be non-gerber format. |
| ^TOP |
Missing silk |
The silkscreen gerber file is missing. |
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Corrupt file |
The file is corrupted. Rezip and resend the file by
replying to your order hold notice. |
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Missing soldermask |
The soldermask gerber file is missing. |
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Hold pending payment |
Phone/Fax option was chosen, payment arrangements need to
be recieved to begin manufacturing. |
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No tool sizes |
The drill tool sizes are not included in your files. |
| ^TOP |
Zip file is empty |
The file sent is empty. Rezip and resend the file by replying
to your order hold notice. |
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Please read all related technical file setup explanations on our website or print this checklist and pass to the person setting up your pcb files. Your board will be built as-sent without design review |
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Problem:
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Solution: |
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Holes are larger than pads |
See recommended
pad sizes for preset hole sizes.
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Holes in traces |
Holes mis-placed or placed without pads for connections.
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Missing holes |
Holes were not included in single NC drill file.
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Clearances too small for holes (shorting to ground) |
See recommended
inner layer clearance sizes for preset hole sizes.
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Inner layer exposed copper |
Required: draw .050 mil trace back set/keep-out areas for
processing. (See sample picture A.) This results in a
negative plot where our film will flood the empty area with copper.
The pads, backsets & keep out areas will be clear of copper.
(See sample picture B.)
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Sizes of holes are not the size I expected |
24 preset finish drill sizes: .008, .014, .020, .025, .029, .033, .036, .040, .043, .046, .053, .061, .067, .080, .087, .093, .100, .110, .125, .141, .151, .167, .193, .251 (.008 available for 4-6 layers only).
See pre-set
drill sizes
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Text or Silkscreen is missing |
Text or silkscreen is drawn with less than our minimum space & traces of .007 (7mil). Check your design for line width (not height; text should be at least .040 height). |
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1-Sided Board is Backwards |
The board layout should be viewed in Viewmate as looking through from top (component) layer side. There should be right reading copper text located somewhere on the single copper side (and silkscreen if applicable).
All boards are manufactured with through-hole plating; "bare side" will have copper pads.
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PCBexpress fully stands behind the workmanship and quality in our products. If for any reason you are not satisfied, please reply to your order confirmation or contact us by email at support@PCBexpress.com
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